Leverage IBM Support Portal to stay on top of support updates for Mobile Foundation

IBM Support Portal is the single destination for all your support requirements related to IBM products. The all-new experience offered by the support portal makes it easier to lookup for APARs, PMRs, support notes, products, migration documents, and so on. You can also choose to be subscribed to receive notifications for select topics of interest for the IBM product of your choice.

With continuous delivery of fixes and enhancements to Mobile Foundation, it becomes difficult for one to stay on top of all that is current within the product. Hence we highly recommend that customers subscribe to notifications for updates delivered to Mobile Foundation, this avoids communication latency related to product updates.

Let us look at the few simple steps that describe the process of subscribing to notifications.

  1. Go to IBM Support Portal.
  2. SignIn with your IBMId.

    Note: You can create an IBMId if you do not have one already.

  3. On the support portal landing page, you can search for MobileFirst Platform Foundation product.

    Note: You may get an alert saying that this product has been migrated to new support experience and that you will be redirected to this newly updated support portal. You can proceed by clicking OK.

    Search for Mobile Foundation

  4. You will see a landing page such as the one shown in the image. Support Landing page
  5. Click My Notifications from under Manage.
  6. From the My Notifications page you can lookup for MobileFirst and click Subscribe. Subscribe to Notifications
  7. You will now be prompted to choose from the list of resource updates for Mobile Foundation that you would like to be notified about. Click Submit. Select Resources
  8. After you have successfully subscribed, you can see the product listed under your product subscriptions. Product Subscriptions
  9. You can expect the notifications to arrive at the inbox corresponding to the mail id you have used for your IBMId.
  10. One such sample notification is shown here. Sample Notification

Note: If you have any questions or issues when following the subscription process you can reach out to the support portal help related to managing subscriptions. For other Mobile Foundation related queries, you can reach us on Slack. Request to join the MFP Slack channel.

Last modified on May 30, 2019