Database Connectivity issues on IBM MobileFoundation because of a security update to dashDB for Transactions service


IBM MobileFirst Foundation requires dashDB for Transactions service as the database.
The dashDB for Transactions service is rolling out a security update, which can cause connectivity issues on IBM Mobile Foundation.


If your Mobile Foundation, on IBM Cloud, setup has been working all along, and if you all of a sudden start seeing the errors as described below, then the possible reason could be that the dashDB for Transactions service has been updated with the security update.

Look for the following symptoms:

  • Mobile devices may face issues connecting to the Mobile Foundation server
  • If you navigate to the Mobile Foundation Operations Console ( https://<hostname>/mfpconsole ) , then you may see the *Monitoring* section as *Inactive* and the following messages:
    FWLSE3000E: A server error was detected.
    Unable to open database.
  • If you retrieve the *messages.log* file from your existing Mobile Foundation Cloud Foundry (CF) application instance, you may see errors such as below:

      Error location: T4Agent.sendRequest() - flush (-1). Message:    
      Received fatal alert: handshake_failure. ERRORCODE=-4499, SQLSTATE=08001 DSRA0010E: SQL State = 08001, Error Code = -4,499    
      [err] java.sql.SQLNonTransientException: [jcc][t4][2030][11211][4.13.80] A communication error occurred during operations on the connectionĂ­s underlying socket, socket input stream,    
      [err] Received fatal alert: handshake_failure    

If you see the above symptoms, your dashDB instance may have been updated recently. To fix the problem, you have to update your Mobile Foundation setup on Bluemix

Update your Mobile Foundation instances:

If you are using Mobile Foundation service on IBM Cloud instances

If you are using Mobile Foundation service, then follow these steps to update the service instance:

  1. Navigate to the IBM Cloud console on your browser, and login to the Organization and Space where you have created the Mobile Foundation Service.
  2. Click the Mobile Foundation service from the Services section, as shown in the image:
  3. You should see an Info Notification indicating an update. Click on Recreate button to get the latest changes on your Mobile Foundation instance.

If you have created Mobile Foundation instance on Bluemix using IBM-provided scripts

If you have deployed Mobile Foundation on IBM Cloud using IBM-provided scripts that come with your on-Prem License entitlement, you have to apply the latest Mobile Foundation iFix. You can download the latest from Fix Central

Note: Downloading the iFix requires entitlement.

If you are on Mobile Foundation V8.0:
The latest iFix available at the time of publishing this document is

Follow the instructions available in this document to apply Mobile Foundation server iFixes.

If you are on Mobile Foundation V7.1:
The latest iFix available at the time of publishing this document is

Follow the instructions available in this document to apply Mobile Foundation server iFixes.


There has been a recent security update in the IBM dashDB for Transactions Bluemix service. Details of the dashDB update is available here
Existing applications which connect to dashDB may get ssh handshake errors because of the update. The latest Mobile Foundation service update as well as the latest iFix on Mobile Foundation modify the driver used to the latest driver to fix the issue.

Inclusive terminology note: The Mobile First Platform team is making changes to support the IBM® initiative to replace racially biased and other discriminatory language in our code and content with more inclusive language. While IBM values the use of inclusive language, terms that are outside of IBM's direct influence are sometimes required for the sake of maintaining user understanding. As other industry leaders join IBM in embracing the use of inclusive language, IBM will continue to update the documentation to reflect those changes.
Last modified on May 09, 2019